Troubleshooting Apple School Manager integration issues
When uploading or syncing SIS data to Apple School Manager with Claris Connect, you can use a validation step to identify any issues with the files to be uploaded. The validation step provides an error report file that you can download to help you troubleshoot the issues.
To access and download this file, in Claris Connect, go to the History tab of the flow, click the flow that had issues, then click View report next to the validation step.
If you are subscribed to error email notifications, when an Apple School Manager upload flow with a validation step has issues, you will receive an email with a link to the history of that flow.
Important For data safety purposes, the error report is deleted 72 hours after it is created.
Error report (.txt)
The error report is generated during the validation step as Apple School Manager validation rules run against the CSV files to be uploaded.
Example errors
staff.csv:1 - location_id = '10' does not reference any location_id in locations.csv
staff.csv:2 - location_id = '10' does not reference any location_id in locations.csv
Where:
staff.csv is the file with an error
:1 and :2 are the line numbers with errors in staff.csv
location_id is the field with an error in staff.csv
10 is the value of the location_id field causing an error
locations.csv is the related file referenced in staff.csv