Freshdesk
Freshdesk is cloud-based customer service software providing help desk support.
Actions
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Action |
Configuration fields |
Data type |
Required? |
|---|---|---|---|
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Create solution folder - Add a new solution folder |
Category ID - Select from the list |
Choice |
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Visibility - Accessibility of this folder |
Choice |
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Description - Description of the solution folder |
String |
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Name - Name of the solution folder |
String |
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Update contact - Update information about a contact |
Contact ID - Select the contact |
Choice |
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Address - Address of the contact |
String |
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Description - Description of the contact |
String |
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Unique external ID - External ID of the contact |
String |
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Job title - Job title of the contact |
String |
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Mobile - Mobile number of the contact |
String |
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Name - Name of the contact |
String |
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Email - Primary email address of the contact |
String |
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Tags - Tags associated with this contact. Enter as comma-separated values. |
String |
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Phone - Telephone number of the contact |
String |
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Twitter ID - Twitter handle of the contact |
String |
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Create contact - Add a new contact |
Address - Address of the contact |
String |
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Description - Description of the contact |
String |
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Unique External Id - External ID of the contact |
String |
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Job title - Job title of the contact |
String |
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Mobile - Mobile number of the contact |
String |
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Name - Name of the contact |
String |
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Email - Primary email address of the contact |
String |
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Tags - Tags associated with this contact. Enter as comma-separated values. |
String |
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Phone - Telephone number of the contact |
String |
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Twitter Id - Twitter handle of the contact |
String |
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Update company - Update information about a company |
Company ID - Select the Contact |
Choice |
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Note - Any specific note about the company |
String |
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Domains - Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically. Enter as comma-separated values. |
String |
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Description - HTML content of the company |
String |
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Name - Name of the company |
String |
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Industry - The industry the company serves in |
Choice |
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Create company - Add a new company |
Note - Any specific note about the company |
String |
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Domains - Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically. Enter as comma-separated values. |
String |
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Description - HTML content of the company |
String |
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Name - Name of the company |
String |
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Industry - The industry the company serves in |
Choice |
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Create note - Add a note to a ticket |
Ticket - Select the ticket |
Choice |
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Body - Content of the note in HTML |
String |
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Notify emails - Email addresses of agents or users who need to be notified about this note. Enter as comma-separated values. |
String |
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Private - Set to true if the note is private |
Boolean |
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Create forum category - Add a new forum category |
Description - Description of the forum category |
String |
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Name - Name of the forum category |
String |
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Create forum - Add a new forum |
Category - Select the category |
Choice |
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Description - Description of the forum |
String |
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Forum type - Indicates the type of forum |
Choice |
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Forum visibility - Indicates the visibility level of the forum |
Choice |
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Name - Name of the forum |
String |
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Update group - Update information about a group |
Group Id - Select the group |
Choice |
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Description - Description of the group |
String |
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Agent IDs - List of agent user IDs. Enter as comma-separated values. |
String |
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Name - Name of the group |
String |
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Create group - Add a new agent group |
Description - Description of the group |
String |
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Agent IDs - List of agent user IDs. Enter as comma-separated values. |
String |
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Name - Name of the group |
String |
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Create solution article - Add a new solution article |
Category ID - ID of the category to which the solution article belongs |
Choice |
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Folder ID - ID of the folder to which the solution article belongs |
Choice |
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Description - Description of the solution article |
String |
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Status - Status of the solution article |
Choice |
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Type - The type of the solution article |
Choice |
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Title - Title of the solution article |
String |
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Create solution category - Add a new solution category |
Description - Description of the solution category |
String |
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Name - Name of the solution category |
String |
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Update ticket - Update information about a ticket |
Ticket - Select the ticket |
Choice |
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CC emails - Email address added in the 'cc' field of the incoming ticket email. Enter as comma-separated values. |
String |
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Email - Email address of the requester |
String |
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Unique external ID - External ID of the requester |
String |
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Facebook ID - Facebook ID of the requester |
String |
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Type - Helps categorize the ticket according to the different kinds of issues your support team deals with |
String |
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Description - HTML content of the ticket |
String |
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Name - Name of the requester |
String |
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Phone - Phone number of the requester |
String |
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Priority - Priority of the ticket |
Choice |
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Status - Status of the ticket |
Choice |
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Subject - Subject of the ticket |
String |
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Source - The channel through which the ticket was created |
Choice |
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Twitter ID - Twitter handle of the requester |
String |
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Requester ID - User ID of the requester |
String |
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Create ticket - Add a new ticket |
CC emails - Email address added in the 'cc' field of the incoming ticket email. Enter as comma-separated values. |
String |
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Email - Email address of the requester |
String |
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Unique external ID - External ID of the requester |
String |
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Facebook ID - Facebook ID of the requester |
String |
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Type - Helps categorize the ticket according to the different kinds of issues your support team deals with |
String |
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Description - HTML content of the ticket |
String |
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Name - Name of the requester |
String |
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Phone - Phone number of the requester |
String |
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Priority - Priority of the ticket |
Choice |
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Status - Status of the ticket |
Choice |
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Subject - Subject of the ticket |
String |
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Source - The channel through which the ticket was created |
Choice |
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Twitter ID - Twitter handle of the requester |
String |
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Requester ID - User ID of the requester |
String |
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Create forum topic - Add a new forum topic |
Forum ID - Unique ID of the forum |
String |
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Message - Message body of the topic |
String |
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Locked - Set to true if the topic is locked which means that no more posts can be added to the topic |
Boolean |
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Sticky - Set to true if the topic should stay on top of the forum for additional visibility |
Boolean |
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Stamp type - Stamp type given to the topic |
Choice |
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Title - Title of the topic |
String |
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Get all agents - Return all agents |
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Get tickets - Return tickets based on the selected filter |
Filter |
Choice |
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