Troubleshooting conversion problems
Here are some suggestions for correcting problems that could occur during conversion.
FileMaker Pro 13 can’t open my file
If the file you want to convert is open in an earlier version of FileMaker Pro (for example, an Inventory.fp7 file is open in FileMaker Pro 11), close the file in the earlier version.
My file didn’t convert properly
I received a consistency check or auto-repair message when I opened my original file with that version of FileMaker Pro
Try recovering the original file using your version of FileMaker Pro. Then open the recovered file with that same version, close the file, and then try converting it with FileMaker Pro 13.
The converted file won’t accept my password
Passwords are case-sensitive in FileMaker Pro. Make sure you enter your password exactly as it was created in a previous version of FileMaker Pro. If you are not the owner of the file or the database administrator, consult your database administrator for password information.
I can’t open a snapshot link
You cannot open a snapshot link that was created using FileMaker Pro 11. You must convert the database from which the records were found and then re-create the snapshot link. See Saving and sending records as a snapshot link.
I can't edit a layout object that I copied from a FileMaker Pro 11 file
You cannot edit layout objects that were copied from files created with versions of FileMaker Pro earlier than FileMaker Pro 13. Either convert the file to FileMaker Pro 13 and edit the object, or re-create the object in a new FileMaker Pro 13 file. See Editing objects, layout parts, and the layout background.
Related topics 
Reading the Conversion.log file
Recovering files