Finding records troubleshooting
• Finds cannot be made on summary fields, container fields, or fields defined with the global storage option.
• If a field is formatted to display as checkboxes or radio buttons, some values in the field might not be visible. For example, if the value list item was changed from Jr to Junior, any records entered under Jr will not be found by clicking the Junior checkbox/radio button. To find all possible values in a field, use a copy of the field that is not formatted to use a value list or radio buttons, and enter find criteria into this field.
• The date entered in the find request may be in an invalid format. For information on finding dates, see Finding numbers, dates, times, and timestamps and Finding ranges of information.
• The dates might not be in field that uses the date type (or a calculation field that returns a date result).
• Check the system formats currently and previously used.
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• fields that are not stored or indexed. To see if a field is stored and indexed: choose File menu > Manage > Database and click the Fields tab. Select the field, click Options, then click Storage.If a file is shared and it contains global fields, you may be able to improve the performance of certain client find requests by moving some global fields into a separate table. See the Notes section in Defining global fields (fields with global storage).