Managing remote backup (FileMaker Server)

Note  The following information is for FileMaker Server team managers.

If you have FileMaker Server Remote Backup, you can set it up to back up the databases in the secure database folder and the default database folder to a remote drive. To set up remote backup, you need to use both FileMaker Server Admin Console and Claris Customer Console. See Setting up remote backup in FileMaker Server Help.

  • Use FileMaker Server Admin Console to assign, unassign, connect, or disconnect a remote backup drive. See Managing remote backup in Admin Console in FileMaker Server Help.

  • Use Claris Customer Console to upgrade your remote backup storage, to create, rename, delete, or change the size of a drive, or to approve, rename, unassign, or add notes to the assigned server.

The Remote Backup page in Claris Customer Console shows the total storage for your remote backup, the total allocated storage for all remote drives, the total storage space used, and the number of remote drives.

To sign in to Claris Customer Console, see Signing in to Claris Customer Console.

For all of the following steps, use the Remote Backup page in Claris Customer Console.

To create a new drive:

Note  You can create multiple drives and allocate the storage for each drive. You can assign up to five drives to a server, but only one drive can be connected to a server at a time.

  1. Click Create New Drive.

  2. Enter the name and size for the drive, then click Create Drive.

    The minimum required size for a drive is 5 GB.

    Drive name can't be longer than 128 characters, start or end with a space, or include hidden characters or any of the following characters: / : * ? \ " < > |

The new drive is added to the Remote Backup page. It shows the drive name, ID, and key, the storage space used by the drive, the number of approved servers, and the server ID for the connected server.

To upgrade your remote backup storage:

  1. Click Upgrade Storage.

  2. Review the subscription information, then click Upgrade Subscription.

To rename a drive:

  1. Find the drive to rename on the list of drives.

  2. Click Drive Actions menu below Drive Actions, then click Rename Drive.

  3. Enter a new name for the drive, then click Rename Drive.

To delete a drive:

Warning  Deleting a drive will delete the drive and all of its data permanently.

  1. Find the drive to delete on the list of drives.

  2. Click Drive Actions menu below Drive Actions, then click Delete Drive.

  3. To confirm deleting the drive, enter the name of the drive.

  4. Click Delete Drive.

To change the size of a drive:

  1. Find the drive on the list of drives.

  2. Click Drive Actions menu below Drive Actions, then click Change Drive Size.

  3. Enter a new drive size, then click Change Drive Size.

To approve an assigned server:

Note  You need to use FileMaker Server Admin Console to assign a drive to a server. After the drive is assigned, use Claris Customer Console to approve the server.

  1. Find the drive on the list of drives.

  2. If you don't see the list of assigned servers for the drive, click Assigned Servers.

  3. Click Approve Server for the assigned server for the drive.

To unassign a server:

You can't unassign a server if it's connected to a drive. You need to first disconnect the drive in FileMaker Server Admin Console. See Managing remote backup in FileMaker Server Help.

  1. Find the drive on the list of drives.

  2. If you don't see the list of assigned servers for the drive, click Assigned Servers.

  3. Click Server Actions menu below Server Actions for the assigned server, then choose Unassign Server.

  4. Click Unassign Server.

To rename the assigned server:

  1. Find the drive on the list of drives.

  2. If you don't see the list of assigned servers for the drive, click Assigned Servers.

  3. Click Server Actions menu below Server Actions for the assigned server, then choose Rename Server.

  4. Enter a new name for the server, then click Rename Server.

    Server name can't be longer than 128 characters, start or end with a space, or include hidden characters or any of the following characters: / : * ? \ " < > |

To add or edit notes for the assigned server:

You can add a note to an assigned server to help you identify the server. For example, you can add the name of the drive that's assigned to the server as a note.

  1. Find the drive on the list of drives.

  2. If you don't see the list of assigned servers for the drive, click Assigned Servers.

  3. Click Server Actions menu below Server Actions for the assigned server, then choose Edit Server Notes.

  4. Enter a note, then click Save.

To disconnect an offline server:

If a drive is connected to a server, but the server has been offline more than 90 minutes, you can use Claris Customer Console to disconnect the server.

  1. Find the drive on the list of drives.

  2. If you don't see the list of assigned servers for the drive, click Assigned Servers.

  3. Click Server Actions menu below Server Actions for the assigned server, then choose Disconnect Server.

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