Troubleshooting > General problems

General problems

No scheduled tasks are running

Check whether scheduled tasks are configured to run: select Enabled for the schedule.

For scheduled FileMaker scripts, check whether the FileMaker Script Engine (FMSE) is running. If it is not running, use the command fmsadmin start fmse to start it. See CLI help for the start command.

The path for my additional database folder or backup folders is not valid

If you get an error message that the path is not valid, check the ownership and permissions of the folder. Admin Console may fail to validate a folder path because the folder does not have the correct permissions. Check that the folder is owned by the user fmserver (or in the group fmsadmin) and has read and write permissions. The backup folder cannot be a parent or a subfolder of the default database folder, the additional database folder, or the Scripts folder. The additional database folder cannot be a parent or a subfolder of the default database folder, the backup folder, or the Scripts folder. See Database and backup folder settings and Tips for valid folders.

The Database Server cannot recognize folders on volumes that are mounted after the Database Server is started. Try stopping and starting the Database Server to access the newly mounted volumes. See Starting or stopping FileMaker Server components.

The Database Server cannot recognize folders on volumes attached by other users of the master machine.

If you click the Help icon or choose FileMaker Server Help, your web browser displays a security error message

This security error displays if the server administrator hasn't created a certificate for the server.

In Chrome, click Proceed anyway.

In Internet Explorer, click Continue to this website (not recommend).

The FileMaker Server Help should display in the browser window.

See Creating a certificate signing request.

When backing up a hosted database, creating the database backup is very slow.

During a scheduled or progressive backup for a hosted database to a Windows ReFS volume or other file system that doesn't support hard links, creating the database backups may be much slower. This is caused because the backup process copies every file during the backup.