Troubleshooting and common issues

Use these troubleshooting tips to resolve common issues in Claris AI Workspace.

Connection timed out

Problem - Your connection to the database fails or times out during setup.

Cause - This typically occurs when your FileMaker database has complex relationships across many tables, which can overwhelm the connection process.

Solution - Simplify your database structure by reducing the number of interconnected tables or complex relationships before connecting to Claris AI Workspace.

"Server disconnected" error in Claude Desktop

See the related Claris Support article.