•When a file you are opening is hosted, you may see a lock icon that indicates the security level of the connection to the host. See About the security lock icons.

•Passwords are case sensitive. Account names are not case sensitive.

•If you don’t know your account name and password, or you don’t know the encryption password (if you see the Open Encryption Database dialog box), see your database administrator.

•If you have an account stored by an OAuth identity provider, choose the OAuth identity provider. When the provider’s webpage opens, enter your account credentials.

•If an account name and password is entered automatically when you open a file but you want to enter different account information, hold down the Shift key (Windows) or the Option key (macOS) when opening the file. The Open Filename dialog box will appear and you can specify another account name and password.

•If you don’t have an account, choose Guest Account if available.

•If you’re prompted for a password but you believe the file doesn’t have one, enter admin for the account name, and leave the password blank. To set a default account name and password for the file, see Setting file options.