Troubleshooting conversion problems
Here are some suggestions for correcting problems that could occur during conversion.
FileMaker Pro 12 can’t open my file
If the file you want to convert is open in an earlier version of FileMaker Pro (for example, an Inventory.fp7 file is open in FileMaker Pro 11), close the file in the earlier version.
My file didn’t convert properly
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If you are converting a copy of a file, make sure that the original file was closed before you copied it. Otherwise, the copy will not convert correctly.
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Check the Conversion.log file located in the folder with the database you are attempting to convert.
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Try recovering the file first using a previous version of FileMaker Pro and then convert the file again.
I received a consistency check or auto-repair message when I opened my original file with that version of FileMaker Pro
Try recovering the original file using your version of FileMaker Pro. Then open the recovered file with that same version, close the file, and then try converting it with FileMaker Pro 12.
The converted file won’t accept my password
Passwords are case-sensitive in FileMaker Pro. Make sure you enter your password exactly as it was created in a previous version of FileMaker Pro. If you are not the owner of the file or the database administrator, consult your database administrator for password information.
I can’t open a snapshot link
You cannot open a snapshot link that was created using FileMaker Pro 11. You must convert the database from which the records were found and then re-create the snapshot link. See Saving and sending records as a snapshot link.
Related topics 
Reading the Conversion.log file
Recovering files
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